Terms And Conditions

About Us

This web site is owned and operated by THE BASEBALL AND SOFTBALL SHOP.
If you have any suggestions or comments, please use contact details below:


THE BASEBALL AND SOFTBALL SHOP LTD
13 HIGH STREET,
STANWELL,
MIDDLESEX,
TW19 7JR,
UK

E-MAIL: SALES@BASEBALLANDSOFTBALL.CO.UK
Website: WWW.BASEBALLANDSOFTBALL.CO.UK
VAT NO 907451037000

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

METHODS OF PAYMENT

Credit Card:

If you would like to pay by Credit or Debit Card simply fill in your address details then select "Credit or Debit Card" as your payment method.

You can pay by Visa, Mastercard, Switch, Solo, Maestro and American Express and payments are completely secure. Look for the golden padlock at the bottom right of your screen (or the top right if you have Windows Vista). Any credit card details you enter are transmitted over a secure(SSL) link and stored using 128-bit encryption. Nobody else will see your payment information.

Your card company will convert the transaction into your own currency if applicable.

Paypal:

If you have a Paypal account, you can pay directly from your balance or through a credit card linked to your account. If you would like to use PayPal simply select "Paypal Website Payments" when you reach Checkout.

Cheque:

If you would like to pay by cheque please fill in your address details and select "Cheque" as your payment method. Please print out a copy of the invoice at the end of the checkout process and send this with a cheque for the full amount made payable to The Baseball and Softball Shop Ltd to:

The Baseball and Softball Shop
13 High Street
Stanwell
Middlesex
TW19 7 JR

Please allow 5 working days for your cheque to clear before goods are dispatched.

All goods remain the property of The Baseball and Softball Shop Ltd until paid for in full.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Order confirmation indicates receipt of your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

Most products are kept in stock and we aim to dispatch UK and International orders within 3 business days of order (Royal Mail for smaller orders and a courier for larger orders). If any of your items are urgent please let us know. Some items are special order items and are ordered on demand. These items are marked as such on their product pages, with an anticipated delivery time noted in the details on the page.

All overseas deliveries are sent via courier service. All courier deliveries will require a signature on delivery.

*** Please note ***:

1. Orders that have been sent by Royal Mail have a 15 day period before any claims of non delivery can be made. This is from the date of dispatch. This period is imposed upon us by Royal Mail and we cannot refund or replace your order until this period has expired. During this time it is advisable to check with neighbours and to call the local Royal Mail Sorting Office to enquire about your parcel. We will, of course, work with you and try our best to track down any late deliveries.

2. Most orders will need to be signed for so please ensure that there is someone to receive/sign for your goods at your delivery address. Return and re-delivery charges will apply if your goods are continually not signed for. If you fail to take delivery of the goods and the goods are returned to us, we reserve the right to charge you for additional delivery costs or to refund the cost of the goods and deduct the cost of delivery.

3. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will place a special order and inform you of an estimated delivery date. If stock is no longer available we will advise you of the most similar alternative.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free..

Credit Card Security

When the order is placed at our website you will be taken to the secure payment page of our payment processor where they will securely handle your credit or debit card details via encrypted 128 bit encryption.They are only decrypted after they reach our computer. They are not held in clear text on any web site.

When payment is made by credit card or debit card online at no point are your card details seen or stored by us. The card details are processed by our chosen card processor who are fully PCI-DSS compliant.

Guarantee

All products are covered under the manufacturer's warranty if applicable.

All wooden bats, unless otherwise stated, are excluded from warranty as per manufacturer's conditions.

Reaching Us

If you need to contact us, please email us using either the link or email address listed on our Contact Us page.

Privacy Policy

This privacy policy sets out how The Baseball and Softball Shop Ltd uses and protects any information that you give The Baseball and Softball Shop Ltd when you use this website.
The Baseball and Softball Shop Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Baseball and Softball Shop Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
The Baseball and Softball Shop Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

WHAT WE COLLECT

We may collect the following information:
> Name and job title
> Contact information including email address
> Demographic information such as postcode, preferences and interests
> Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
> Internal record keeping.
> Take and fulfil customer orders.
> Administer and enhance the site and service.
> Only disclose information to third-parties for goods delivery purposes, depending on service used and destination. The delivery companies used are DPD, Royal Mail, DHL, UPS and Fedex.
> We may use the information to improve our products and services.
> We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
> From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
> You can choose to opt in to our mailing list during the checkout process or via the our newsletter box at the bottom of the homepage. We use Mailchimp to contact you with promotions/offers and you can choose to unsubscribe at any time.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to The Baseball and Softball Shop Ltd, 13 High Street, Stanwell, Middlesex TW19 7JR or emailing us at SALES@BASEBALLANDSOFTBALL.CO.UK
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Old Forge, 13 High Street, Stanwell, Middlesex, TW19 7JR or e-mail SALES@BASEBALLANDSOFTBALL.CO.UK.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

SITE ANALYTICS

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to allow us to track and examine the use of this site to improve it for our customers, and to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Our systems are not designed to associate personal information with your activities (such as pages you view or things you click on or search for).

Personal data collected: Cookie and Anonymous Usage Data.

Place of processing: USA.

Read Google's privacy policy. here

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display

Network ads using the Ads Settings at www.google.com/settings/ads.

You can also use the Google Analytics opt-out browser add-on.

Returns Policy


Your rights to return goods are protected under the EU Distance Selling Directive.

Cancellation :
You are entitled to cancel your order and return the goods within 7 working days for a full refund, less the cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. No refunds can be given on special order items. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in an unused and re-saleable condition.

Items Faulty or Damaged in Transit
If any items you receive are found to be faulty or have been damaged in transit, we ask that you report it to us within 7 working days. If the items or packaging are visibly damaged and the delivery service requires a signature on receipt please sign the courier's delivery note as damaged. On receipt of the returned items we will either issue a replacement or provide a refund for the cost of the item. If the product is found not to be faulty we will treat the return as a cancellation as outlined above.

Incorrect Item Received or Shortage
If you have received an incorrect item or an item is missing from your order, we ask that you report it to us within 7 working days, we will then inform you how to proceed. If an item is missing please check the paperwork sent with your order to ensure the item is not being sent in a separate parcel.