We offer a 14 day no quibble refunds policy (with the exception of special orders), allowing you to return or exchange an item up to 14 days after receiving it for a full refund (excluding the original delivery charge). We would suggest that you use a tracked delivery service as all returned goods are the sender's responsibility.

The items must be returned in their original packaging in an unused condition (with tags attached) and at your cost.

Please send all returns (including a copy of your original order) to our office at the following address:

The Baseball and Softball Shop,
13 High Street,
Stanwell,
Middlesex,
TW19 7JR

Please contact us before sending the return so that we know to expect it.